Requests arrive everywhere
Tenants call, text and email different people, so important details get scattered.
Tenant request automation
Route maintenance requests to the right person
Voxa answers tenant phone calls, texts and emails, collects the details your team needs and follows your approved routing rules.
PhoneSpoken intake and live transferTextStructured tenant detailsEmailRequests sorted and routed
Urgent maintenance
Active water leak
18 King Street, Unit 407
- Tenant
- Jordan M
- Callback
- Confirmed
- Status
- Water flowing
- Routing
- Live transfer
Phone, text and email in one intake pathUrgency checked against your rulesUrgent calls transferred live to on-call
The intake problem
Tenants should not have to guess who to contact
Voxa gives tenant requests a consistent first step, then passes useful information to the people already responsible for the property.
Voxa handles the repetitive intake and routing around the people who make the actual repair decisions.
Messages are incomplete
Your team has to chase the unit number, photos, urgency and access information.
After-hours calls get missed
A voicemail can sit unheard while a routine issue becomes expensive.
There is no clear handoff
Staff cannot always see who was alerted, what was sent or whether backup is needed.
How the system works
One clear path from tenant request to team response
The workflow follows the questions, priorities and contacts you approve before launch.
Receive the request
Voxa answers a dedicated phone line and can monitor approved text and email channels.
Collect the missing details
The tenant is asked for the property, unit, issue, urgency signals and a reliable callback number.
Apply your routing rules
Routine requests go to maintenance. Urgent phone calls transfer live to your predefined on-call number.
Connect or deliver
Urgent callers transfer directly to on-call. Routine requests arrive as a complete record for your team.
Full call demonstration
Hear the tenant and Voxa handle the complete request
Choose a scenario, turn up your volume and play the full call. The handoff appears when the conversation is complete.
Choose a scenario
Voxa call simulationActive water leak
ReadyVoxaHi, you've reached the property maintenance line. I'm Voxa, the automated maintenance assistant. What's going on?
TenantThere's water pouring out from under my kitchen sink, and I can't get it to stop.
VoxaOkay, I'll get the details so I can connect you with the on-call team. What's your full address and unit number?
TenantI'm in Unit 407 at 18 King Street.
VoxaGot it. Is the water still flowing? And is it touching an outlet, appliance, or any exposed wiring?
TenantIt's still flowing, but I don't see any sparks or water near an outlet.
VoxaOkay. Are you somewhere safe right now, and is this the best number to reach you on?
TenantYes, I moved away from the sink, and this number is good.
VoxaThanks. This needs the on-call person right away. Stay on the line while I connect you to the predefined on-call number.
On-callHi, this is Alex with the on-call team. I have your address and the leak details. Are you still in a safe spot?
TenantYes, I'm away from the sink and still on the phone.
On-callGood. I've got the request from here. Let's go over the next step together.
Full call progress12 lines
Voice quality may vary by device and browser. For the most accurate example of how Voxa sounds, book a live demo.
Structured handoffWaiting
Play the conversation to generate the handoff
- Property
- 18 King Street, Unit 407
- Request
- Water is flowing under the kitchen sink
- Priority
- Urgent
- Routing
- Predefined on-call number
✓Call answered
✓Request qualified
✓Live transfer
Straightforward launch
One system built around your properties and staff
We map your request types, questions, urgency rules and contact paths before connecting the live channels.
- Phone, text and email intake
- Custom qualification questions
- Routine request routing
- Predefined on-call number setup
- Urgent live call transfers
- Ongoing workflow support
Tenant request system
$799CAD
per month
per month
One-time installation$1,500 CAD
Launch pricing includes workflow design, setup, testing and support. Your proposal confirms the final scope, with usage reviewed together after 90 days before any future plan change.
See complete pricing detailsCommon questions
Know exactly what you are buying
We start with a focused intake and routing system that your staff can understand and supervise.
Does Voxa replace our maintenance staff?+
No. Voxa handles intake, gathers details and follows your routing rules. Your team still decides what work is required and who performs it.
What happens during an urgent call?+
After collecting the required details, Voxa live-transfers the tenant to your predefined on-call number. If the tenant describes immediate danger, Voxa also tells them to contact 911 or the appropriate emergency service. Voxa does not call 911 for the tenant.
Do we need new property management software?+
No. Voxa works through phone, text and email without requiring you to replace your current property management platform. Optional platform connections or custom forms can be added separately when useful.
See it with your workflow
Bring one real maintenance process and we will map it together
We will turn one request type into a clear intake, urgency and routing plan before you commit.